Last Updated: September 01, 2025

At Nest The Home, we take immense pride in our craftsmanship and are committed to your complete satisfaction. Due to the handmade and often personalized nature of our products, we have the following policy to ensure fairness for both you and our small business.

Please read this policy carefully before making a purchase.

1. The Golden Rule: All Custom & Personalized Orders are Final

Because your custom piece is made specifically for you, we cannot accept returns, exchanges, or issue refunds for customized or personalized items once work has begun. This includes, but is not limited to:

· Items engraved with names, dates, or messages.

· Products made to specific (dimensions) or colors not listed as standard.

· Pieces featuring custom designs or patterns requested by the customer.

We will always provide a proof for customization details before production begins. It is the customer's responsibility to review and approve this proof for accuracy (spelling, layout, etc.) before giving us the go-ahead to create your item.

2. Returns & Exchanges for Ready-to-Ship (Non-Custom) Items

We want you to love your purchase. In case if a product gets damaged, we will exchange it free of cost. However this may take one month or more to exchange.

· Cost: The customer is responsible for the cost of return shipping in case if the good is damaged. We recommend using a tracked and insured shipping service, as we cannot be responsible for items lost or damaged in transit back to us.

3. What If My Item Arrives Damaged or is Defective?

Your item is packed with extreme care. However, if your order arrives damaged or you discover a manufacturing defect, please contact us immediately (within 48 hours of delivery).

· Contact Us: Email us with your order number and several clear photos of the damage/defect and the packaging.

· Resolution: We will work with you to quickly resolve the issue, which may include sending a replacement item. We may ask you to ship the damaged item back to us at our expense.

This policy covers issues that are our responsibility and does not cover damage caused by misuse or accidental damage after delivery.

5. How to Initiate a Return or Report an Issue

1. Email Us: Contact us at [Your Email Address] within the applicable timeframe.

2. Provide Info: Include your Order Number and photos if applicable.

3. Wait for Instructions: We will respond with further instructions and the relevant address within [e.g., 2 business days].

Contact Information: Email: Info@nestthehomes.com