Frequently AskedQuestions

Welcome to our FAQ page! We’ve compiled answers to the most common questions about our handmade products and processes. If you can’t find what you’re looking for, please don’t hesitate to contact us.
What materials do you use?

We are passionate about quality. We primarily work with: Wood: We use high grade, sustainably sourced woods like Sheesham ensure high quality and durability over period of time. In some of our products we use MDF that too of 0.75 mm which ensures safety and durability

Acrylic: We use premium, non-yellowing, crystal-clear acrylic that is durable and showcases the laser-cut detailing beautifully. Some products may combine both materials for a stunning modern look.

Are your products truly handmade?

Absolutely! While we use precise tools like laser cutters and CNC routers for accuracy, every single product is hand-sanded, hand-finished, and hand-assembled by us. The finishing, detailing, and quality control are all done by hand, ensuring each piece is unique.

How durable is thea crylic? Will it scratch easily?

Our premium acrylic is very durable and resistant to shattering. Like any fine erveware or furniture, it can be scratched by abrasive materials. We recommend hand washing with a soft cloth. We can provide specific care cards with your order.

How do you finish your wooden products?

We use food-safe, durable finishes like tung oil, mineral oil, or polyurethane, depending on the product's intended use. For example, serveware will always be finished with a food-safe oil, while furniture receives a more protective, hard-wearing finish.

Customization & Personalization

Can I customize a product?

Yes! Customization is at the heart of what we do. Most of our products can be personalized with names, dates, special messages, or even custom designs and patterns. Please see the product description for customization options or contact us with your idea.

How do I request a custom order?

We love bringing unique ideas to life! Please use our Contact Form to describe your vision in as much detail as possible. Include dimensions, material preference (wood/acrylic/both), and any design inspirations you have. We will get back to you with a quote and timeline.

What information do you need for engraving?

For text, please specify the exact wording, font preference (we can provide options), and placement. For custom graphics or logos, we require a high-resolution (300 DPI) black and white vector file (SVG, AI, EPS) or a very clear PNG/JPG image.

Ordering & Payment

How do I place an order?

Simply browse our collections, select your product, and add t to your cart. For customized items, ensure you add all personalization details in the text box provided during checkout.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and convenient checkout.

Do you ship internationally?

Currently, we only ship within Pakistan. We hope to offer international shipping in the future.